At AQVEL, we value your satisfaction and want to ensure a hassle-free shopping experience. This Return and Refund Policy outlines the terms and conditions for returning products and seeking refunds.

Returns

If you are not fully satisfied with your purchase, you have the option to return the product within 24 Hours from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

Return or Exchange Procedure

To initiate a return, please follow these steps:

1. Ensure that the product meets the eligibility criteria mentioned above.
2. Create a video clearly showcasing the unused product in its original packaging.
3. In the video, provide a brief explanation of the reason for the return.
4. Email the video to info@aqvel.com

Review Process

Our team will review the submitted video and assess the condition of the product. Once the review is complete, we will contact you with further instructions regarding the return process.

Please note that returns will only be processed if the product adheres to the specified conditions outlined in our return policy.

Refunds

Upon receiving and inspecting the returned product, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please allow a few business days for the refund to reflect in your account. Normally the refund into the bank account will take 7 to 10 business days.

Exchanges

If you received a damaged or defective product, please contact us immediately at info@aqvel.com. We will arrange for the product to be exchanged for a new one.

Return Shipping

Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product). In such cases, we will provide a prepaid shipping label for the return.

Questions

If you have any questions about our Return and Refund Policy, please feel free to contact our customer support team at info@aqvel.com or you can call us at +91 98700 12964 We are committed to assisting you.